Severed Fibre Cables Cause Broadband Disruption For 10,000 Users
About 10,000 users in eastern parts of Singapore experienced experienced fibre broadband service disruption on Wednesday afternoon (November 14).
NetLink Trust – Singapore’s fibre broadband network builder – said that the disruption was caused by a “third-party contractor which severed a number of fibre cables whilst performing construction works along Tampines Avenue 9”.
Users in Pasir Ris, Tampines, Changi and Loyang were affected.
Restoration works are underway. A recovery team has been deployed onsite, while NetLink Trust will work with relevant parties to restore services. As of Thursday (November 15) NetLink Trust said that most of the cables have been restored.
Users subscribed to StarHub, Singtel, M1 and MyRepublic have been affected.
StarHub has offered affected customers a S$10 rebate on their December bill, while Singtel has offered to waive their local mobile data charges for those affected until services are restored.